Terms & Conditions
Return of goods
The customer may reject and return goods provided that:
- The goods are damaged, incorrectly supplied, defective or not in accordance with the purchase order.
- The goods are returned within 10 business days of the date of invoice in respect of these goods.
- The customer notifies FurnX of the invoice number in respect of the goods to be returned.
- All goods returned by the customer are subject to assessment by FurnX and in accordance with the Australian Consumer Law or any other law, may refuse to accept the return of the goods at its sole discretion.
In the case of goods unwanted by the customer, the return and credit of these will be at the discretion of FurnX. In the event that FurnX agree to a return and credit, the goods will only be credited if they are returned in the original state or condition in which they were supplied, and remain in original boxes with all packaging and instruction material; and the goods are in ‘as new’ condition as is reasonably possible, and are from currently stocked ranges.
In the case of unwanted goods, a standard restocking fee of 15% of the invoice value of the returned goods will be applied and the customer will bear the freight cost of return of the goods
Futile Deliveries
If a delivery &/or installation is refused at point of delivery, a futile delivery/trip charge may be imposed at the discretion of FurnX. The charge for a futile installation will be $750.00 per day, and re-delivery will be completed on the attainment of a purchase order to that effect. The charge for a futile delivery will be the total cost of the original delivery charge with re-delivery of the consignment to be charged at the same rate as the previous amount. FurnX also reserves the right to pass on any associated costs for deliveries &/or installations that are cancelled or re-dated without a minimum of 48 hours’ notice.
Title
Legal and beneficial ownership of the goods will not pass to the customer until such time as the goods have been paid for in full.
Inspection
Unless the customer has inspected the goods and given written notice to FurnX within 2 days of receipt, that the goods are damaged or do not comply with the relevant specifications or descriptions, the goods are deemed to have been accepted in good order and condition.
Cancellations
Cancellations of orders will only be accepted on stocked ranges prior to the delivery date. No cancellations will be accepted on goods specially ordered. FurnX may seek to pass on any associated freight or administration costs incurred before the cancellation.
Products in the ‘Cable Management’ section are order-in and cannot be cancelled or returned after ordering. All Cable Management orders are processed within 24 hours or order placement, once the 24-hour period of order placement has been passed the order cannot be changed or cancelled.
Any other non-standard products, E.g. custom sizes, custom colours and upholstery products also cannot be cancelled or changed after ordering.
Warranty
All goods supplied are covered by a commercial warranty.
Product Warranties for FurnX Products
All FurnX products come with a warranty against defect.
The length of that warranty can vary between products and is noted both in Rapidline catalogues and web site www.rapidline.com.au
The warranty covers faults in materials and workmanship on FurnX products.
Should a warranty claim be accepted, FurnX will either repair, replace parts or the complete product at their discretion to remedy the fault, free of charge. The warranty extends only to the original purchaser and is non-transferable.
The warranty applies from the date of delivery and does not apply where product has been used other than for the purpose for which it was designed at the discretion of FurnX.
Standard wear and tear, natural variations are not considered defects.
The warranty does not apply to damage caused by accident, neglect or misuse, or operation considered outside of the products intended use at the discretion of FurnX.
All repairs must be carried out by an authorised FurnX representative.
Warranty claims must be accompanied by proof of purchase, full details of the defect and any further documentation requested e.g. photographs.
If requested, the customer must make the product available for inspection by a FurnX representative for evaluation. If a replacement of product is required, FurnX will replace the goods to the address of the original delivery only.